Delivery & Shipping

Delivery & Shipping: Australia

Orders are processed within 24 hours Monday to Friday.

We use Australia Post Parcel Post when shipping within Australia.

Please allow 48-72 hours for Parcel Post deliveries to metropolitan areas. Bulky packages or deliveries sent to regional areas may take 2-5 working days.

Please note that Parcel Post is not classified as registered post. Lost or stolen items are not covered and are at the risk of the purchaser.

Delivery & Shipping: International

We use Australia Post Express Courier International to ship orders outside of Australia.

Orders are sent during normal business hours Monday to Friday (excluding public holidays) with purchases made on weekends or public holidays processed on the next business day. It may take us 48 hours to process your orders during sale periods.

Deliveries will usually arrive within 3-7 days of shipping. Bulky packages or delivery to regional areas may take longer. In addition, orders shipped internationally may be subject to customs clearance procedures which can cause delays which are beyond our control.

Shipping of international purchases vary depending on your location. Shown at your cart checkout.

International Deliveries by Rockmama may be subject to taxes and duties which may be applied by customs in the country where the order originates. Any customs duties, foreign taxes or other fees which may be imposed on landed goods are payable by the purchaser.

Should you choose to refuse a shipment from Rockmama you are responsible for the original shipping charges, duties and taxes and/or other customs charges.
Please note that lost or stolen items are not covered and are at the risk of the purchaser.

Australia Post Helpers